Profile

Passionate about delivering top-tier Amazon support training and customer service. Has a soft spot for mathematics and computers. Enjoys gardening and cycling.

Employment History

Seller Support Senior
March 2022 — Present
Amazon/Veeqo, Swansea
  • Provide comprehensive support across all product areas, including troubleshooting product, listing, orders, and shipping issues.
  • Achieved an average audit score of 94.25% for quality customer support and product knowledge in the last 12 months.
  • Conducted training sessions for new team members abroad, spending 8 weeks in San Jose, Costa Rica.
  • Acted as the point of contact for the team during a 9-month period without a manager.
  • Responsible for collecting and analysing team performance data since March 2023.
IT Technical Analyst
April 2021 — March 2022
CGI, Bridgend
  • Assisted users with IT-related issues and provided technical support.
  • Managed Active Directory and user permissions.
  • Provided Microsoft Office 365 support and troubleshooting.
  • Managed Citrix environment and remote device control.

Skills

Technical

  • Computer Skills
  • PC Building
  • Troubleshooting Windows and hardware

Professional

  • Problem Solving
  • Customer Service
  • Leadership

Tools

  • Microsoft Office
  • Active Directory
  • Citrix

Education

Computer Science Level 5 DipHE
2016 — 2020
Swansea University
Economics Level 4 CertHE
2013 — 2016
Vilnius University, Kaunas
Download CV (PDF)